Rebranding thoughts from a #republican about #election2012.
There has been some talk of “rebranding” the Republican Party. It’s an interesting concept. Can you “rebrand” a political party? They tried that, didn’t they, at the Convention, trotting out a bunch of faces that looked different than the old, white Republican men. My old boss Sergio Zyman used to say that “The best way to build a big brand is to sell a bunch of stuff.” Stuff = Product, not Packaging. Rebranding the Republican Party might be a bigger job than the pundits think, but it’s likely a necessary one.
What Sergio meant was that consumers contact with the product is the primary experience that forms consumers’ concept of the brand. We often said this in response to clients that were asking for a new brand advertising campaign as a way to turn a company’s fortunes around. I always liked to start with the basics – the five P’s. Positioning. Product. Price. Place. Promotion. If the Republicans want to rebrand, they will have to go through the same process. I can think of two times in the recent past that Republicans have rebranded (sorry Reaganites, but the 1980s were not one of them). The first time the Republicans rebranded was when it was done to them, not by them, in the election of 1960 when the Kennedy’s embraced Martin Luther King and Civil Rights. The party of Lincoln became the party of Unequal Rights – a positioning it embraced with Nixon’s Southern Strategy and 52 years of votes since then. The party rebranded again in 1974 with Nixon’s impeachment trial when the moderate Eisenhower Republicans were driven out in an attempt to circle the wagons for a failed Presidency. The key message here is that rebranding can often be a traumatic event (or the result of a traumatic event), but most importantly it requires changes in the product (in this case policies and legal action). Rebranding the Republican Party, if it can be done, will require a lot more than putting some different hued and accented people in front of the camera.
Rebranding the Republican Party will mean holding true to the ideals of the party, but adjusting the policy platform to meet the current rational and emotional needs of voters (if we’re smart that will be Republican, Libertarian, Conservative, and Independent voters – everyone just slightly right of the liberal Democrat Party). For example, if Republicans want women to vote for them, they cannot have policy platforms or candidates who declare that women’s bodies have magical properties that can prevent pregnancy or that a woman must go through a dangerous medical procedure (pregnancy) because she was the victim of a crime. Obama’s negative advertising casting Romney Republicans as uncaring rich guys who fire workers, dislike contraception, and cut needed government programs to give money to the rich, worked in part because some Republicans were out in public looking like old white men and saying those exact things. Sometimes conservative media will ridicule a story in mass media that turns out not to be completely true in its detail, but emotional true to many people (think Tawana Brawley or Duke LaCrosse Team). Unfortunately, it is completely normal for people to be ruled by their emotions and to take rational facts and twist them, or disbelieve them, if it contradicts their deeply held beliefs. So long as there are fits and gasps of racism or sexism emerging from the party that embraced sexism and racism in the 60’s, for many people who haven’t shared a Republican life experience, those little fits and gasps make it much easier to emotionally believe false narratives like that used by the Obama campaign in 2012. Brands are a bundle of rational and emotional attributes. When seeking to rebrand, you have to consider both the intended meanings of a word, a color, or an action, as well as the unintended meaning that an off-target audience might feel. If you think that you can manage the reactions of that off-target group – that’s fine charge right ahead. But if you think you might have some sympathetic members in your own group to the off-target reaction, then you have a problem. Groupon found this out with their Superbowl add that angered Tibet’s supporters in the U.S. (a group that I think includes a lot of women – a prime target of Groupon’s coupons). The changes in policy that the Republican Party must consider should be vetted both against their deeply held beliefs, as well as the potential interpretations by Independents and specific demographic groups.
Can the Republicans rebrand? I don’t know. I do like the idea of a third party instead of rebranding. Maybe Republicans should be left alone to be Republicans. It seems like we already have a third party in the U.S. – its composed of Independents. All they need is an organization that can raise funds and set priorities. I think it would be great to have three parties in congress, then when committee seats are assigned no group would have a super-majority and there would have to be comprise (which I think would result in things getting done). However, let’s start with the assumption that Republicans (I am registered as a Republican) want to rebrand. The effort needs to start with the party getting people together to seriously think about how to translate the party’s principles into the modern era. That probably will require a combination shifting funding from advertising to thinking – more think tanks working on the right policy issues, with national and state-level idea sessions working from the reality on the ground (in demographics, in ideas, in economics, and in current law) to gain a new consensus of what it means to be a Republican. Once we get the product right, then we work on promoting it. One final Sergio story about that. We must always remember that promotion is intended to influence the masses; therefore it must speak to the masses (not to the elite few who fund it). Sergio used to tell a story about Roberto Goizueta (yes, he was a great leader) calling him in to review some advertising. After watching the TV ad, he said that his wife had seen it and didn’t like it. Sergio answered “that is good, because it’s not for her. There are very few of her, and many, many of the people it is intended to influence.”
If the Republicans want to make it easy for women, minorities, and youth to vote for their candidates, they will have to rebrand. The party must clearly break from its past in a way that rings true in the hearts of its members that fall into those demographics. That means news ideas (not new principals), new candidates (ones that can be trusted not to say stupid things about gender, race, or work ethic – they can still be white, but they must have true experience living as a non-white, non-male, non-wealthy member of American society), and most importantly new policies.
Author Archives: Kirk Freund Chartier
How The RNC Data Torpedo Blasted the SS Romney
I spent the last four days of the 2012 Presidential campaign knocking on doors, sorting campaign fliers, and manning the phones in the call center. I knew something was wrong with the Romney Campaign/RNC data when they dropped me off in my first neighborhood on my first day – more on that later. As the election results show, Obama knew what people to focus on and the Republicans let the loose poll data fool them about who was listening.
On my first day walking the streets and knocking on doors to Get Out The Vote (GOTV – which I thought was some online video channel at first, I admit), the van dropped me off with a map and a clip board with sheet full of names and little bubbles next to them like an SAT test. I was excited. How High-Tech! We had scan codes for each person and then we were going to bubble in their responses. I was told we were going to neighborhoods that had lots of registered Republicans but their turn-out in 2008 was lower than the average. We asked the people who opened the door (our sheets had the name of every registered Republican voter in the house) if they planned to vote for Romney and what time they would go to the polls (the rumor was that ORCA would let the auto-dialers feed them into the call schedule after 12 Noon if they hadn’t been to the polls). We bubbled in their responses. I imagine after I turned the sheets in, they would be scanned and all this great data would go into the system and drive a massive, personalized GOTV campaign. There seemed to be a small problem.
The first neighborhood I was dropped off in was Section 8 housing. “Wow,” I thought, surprised that this group was registered Republican, not surprised they didn’t vote for McCain Palin. Except it wasn’t true. Almost immediately it became clear that:
1. The people on my list didn’t live behind the doors I was knocking on
2. The people on my list that did live at the address, were not planning on voting for Romney
3. I didn’t have enough bubbles to accurately record what I was finding (so I’m sure those same people got phone calls later)
Later as we walked through other neighborhoods where there were a lot more Republicans and a few more people who planned to vote for Romney, I still had the same problem. The data I had was 30% wrong and there was no way to bubble in that many had already voted (I talked to some people the next day who had Early Voted, but still got six plus calls on election day to get out and vote). I had other complaints – including that the door hangars were too flimsy and in comparison to Obama lit, not that interesting and not that tailored to helping people get to the Polls.
So maybe it was just the walking lists that had weak data.
Nope, same thing in the call center. Lots of disconnected numbers, deceased or incapacitated people (very sad talking to the family members and having to ask “Yes, sorry to hear about the Alzheimer’s, but did they get the chance to absentee vote?”), and many, many Obama voters. Once again there was an electronic system for recording the results, but it didn’t have all the choices I would like, including the early vote answer. It seems to me that not being able to record early votes just leads to wasted resources chasing people who already voted (and possibly annoying them in ways that hurt the campaign).
Good data is hard to find. I noticed something that seemed odd to me from the Obama campaign in the last weeks: A big push to gets “Likes” for the campaign. I thought at first it was silly. Then I thought some more. A Facebook “Like” gives the App a lot of data about the “Liker.” If you can ingest that data, you could learn a lot from 750,000 people. Plus you can push “free” advertising messages into their News Feeds to their like-minded friends. That’s a smart strategy. It’s not what it seems Romney Ryan did with Facebook. All I got in my News Stream was more requests to “Like.” Wasted chance?
Finally, there was the vaunted ORCA effort at Romney Ryan. You can read about that debacle here http://www.breitbart.com/Big-Government/2012/11/08/Orca-How-the-Romney-Campaign-Suppressed-Its-Own-Vote.
Net, net, the RNC needs to get serious about voter data in the modern era. There is lots and lots of data available, not only do you need to have it so you can husband your resources and spend better with effective media and contact targeting http://thehill.com/blogs/hillicon-valley/technology/266987-data-drove-obamas-ground-game, you need it to craft messages and contacts that are relevant and appreciated by voters. There were many Romney voters who told me to go away or hung up, just because they were tired of the multiple contacts without clear calls to action.
I am dying to get at the data collected through this past campaign and work on it to get a clean dataset, and then work with the party to put messages out and make contacts that will help make the Republican brand meaningful, relevant, and acceptable to the voters that we need to win national office.
Breakin’ or Fakin’ Romney’s Way?
My old partner Sergio Zyman had a marketing theory about momentum. He took it from some hedge fund guys. In its simplest expression he used it to explain why it was easy to sell two more Cokes to someone who already drank four cokes a day, then it was to sell one more Coke to a person that only drank one soda a day. Consumption creates momentum at an individual and group level. It makes the product more acceptable. We never did figure out how to build an algorithm we could use to predict sales increases from momentum, but Scott Miller and Craig Binkley did help Pepsi (of all places) figure out how to build momentum for their core brand.
In any case, it looks like Romney Ryan 2012 has momentum going for it and it doesn’t look like Obama’s performance the other night did a lot to slow it done. Today the Drudge Report is trumpeting that the Real Clear Politics average shows Romney with an Electoral College lead for the first time in the race (he also has the lead in the popular vote) POLLS: Romney takes first lead in electoral college….
Major Garret noticed that it may be the Obama campaign is giving up on a few swing states http://www.nationaljournal.com/politics/what-s-next-in-the-obama-romney-duel-20121017. If they are it might be a sign that money is getting tight in the campaign, or I might just think that because I got so many emails from the Obama campaign over the past week reminding me that my total donation balance is $0 in addition to a five email flurry last night telling me about an FEC deadline I’d never heard of before.
Take a look at the RCP state-by-state tracker for the big group of potential swing states. Obama looks to have lost significant ground in every state from where he stood in 2008, when we had one of the highest Democrat party voter turn-outs in the modern era. We all have noticed that broad-based enthusiasm for Obama seems down from 2008, now the polls are showing it http://www.realclearpolitics.com/epolls/2012/president/2012_elections_electoral_college_map.html.
Karl Rove and others are making the case that Romney lead in the polls may represent an insurmountable lead in the polling booth http://www.realclearpolitics.com/video/2012/10/17/rove_no_candidate_who_has_led_with_50_of_more_in_likely_voter_poll_in_mid-october_has_lost.html. One other point of interest, I waited in line for 20 mins to vote early yesterday. That is as long as I normally wait to vote on Election Day, and the staff and facility was basically the same.
Remember, Obama’s strategy is to make Romney an unacceptable candidate and everyday Romney is ahead in the polls that job is harder.
About last night . . .
Last night was a classic example of American Democracy: Two very powerful men going head-to-head in a battle of wits, answering directly to voters and inconsistently tweaked by the 4th Estate http://foxnewsinsider.com/2012/10/16/video-recap-moderator-candy-crowleys-many-attempts-to-rein-in-candidates-during-hofstra-debate/.
THE FORMAT WORKS
Brit Hume and others suggested the Commission on Presidential Debates may want to re-think this format http://www.foxnews.com/opinion/2012/10/16/dear-debate-commission-if-wont-kill-off-this-silly-town-hall-format/ but I think it worked. We got a good view of each man – what facts and logic they think make a good argument for something, how they communicate their proposed policies, and how they multi-task ( swinging from a face-to-face argument with a competitor to a caring engagement with a citizen on a new topic). Neither candidate seemed to fall apart, and there were not a lot of “gotchas” and “zingers” (despite my earlier claim that the debates had been reduced to producing sound bites).
NEED BALANCED QUESTIONS AND MODERATOR
There are adjustments that will probably help. I like the idea of going to a swing state (or at least a swing county) in an attempt to get more balance in the questions – this might be addressed by including more balance in the process of question selection in addition to submission. It seems there was a misstep by the moderator as well, stepping into the argument on Libya to act as a fact checker. That shouldn’t happen, and to tell the truth that seemed a little “pre-arranged” to me. It was a likely question so I would expect the candidate’s to be prepared, but I think it was odd that the moderator seemed to have the exact right quote available to support the President’s claim Look, we all know the President’s campaign staff sends material to reporters, including the moderator, to support their claims, but she seemed just a little too ready to support the President’s statement – I wonder how much specific contact on that item there was before the debate (http://www.huffingtonpost.com/2012/10/17/candy-crowley-libya-fact-check-backtrack_n_1973431.html?utm_hp_ref=politics&ir=Politics). In the end the President’s claim reminds me a bit of a story about Mark Twain. Once, after attending a church service, he told the minister how much he liked the sermon. He said, “I enjoyed it as an old friend. I have a book at home containing every word of it.” The minister was offended and said, “I am sure you have not.” And Twain said, “Indeed I have.” The minister asked him to send the book over. And the next day Twain sent him a dictionary. President Obama did indeed says the word “terror” in the same speech where referred to the attack in Benghazi – but the relationship between the two is not clear.
STILL A HORSE RACE
The clear winner in this debate is the voter. We got to see our potential future Presidents at work in a situation we can reasonable expect them to be in – arguing for their policy with Congress, their staff, and other world leaders. Pundits and polls claim success for both candidates – Obama certainly didn’t lose like he did the first debate, but it isn’t clear who influenced the key voting groups (undecided voters in swing states, a good portion of which are women) the most, but there is some evidence Romney won on the economy (http://nation.foxnews.com/2012-presidential-debates/2012/10/17/cbs-post-debate-poll-romney-wallops-obama-economy) a key issue with those voters.
Romney 50%, Obama 46% Among Likely Voters
Romney 50%, Obama 46% Among Likely Voters.
Nice headline for Romney going into tonights debate. It suggests Obama’s task (making Romney unacceptable to voters) might be a little harder than Axelrod thought. Maybe its time for the President to put forward a clear second term agenda (other than raising taxes on the 1%).
Da BATESS!!! Good News for Candidate Superfans
What did you think of the VP Debate?
I was reminded of the SNL skit with the Chicago Bears Mike Ditka Superfans sitting around the table drinking beer, smoking cigars, eating ribs, and shouting “da BEARS!” in self-congratulations.
At least that’s what I thought of when I watched Joe Biden (whose predictions were likewise exaggerated and mannerisms equally ludicrous).
That isn’t necessarily a bad thing.
THE ROLE OF DEBATES
The roles of Presidential and VP candidate debates has morphed over the years, just as the role of the national party conventions, they have become more political theater and less working session. But they haven’t changed as much as we might think.
One hundred and fifty four years ago Lincoln debated Douglas. They certainly had a different format – one candidate spoke for 60 minutes, then the second candidate spoke for 90 minutes, and the first candidate re-joinered for 30 minutes. Talk about an opportunity for speechifying instead of addressing the issues on the minds of the people (as represented by the press). In a time when there wasn’t a national mass media, those debates served to get the word out in general, in addition to seeing the candidates in action as individuals. Today newspaper, magazines, TV, and the Internet help candidates get the word out on candidate positions, and the televised debates have become more of a “disqualifying” event loaded with gotchas and zingers.
A few notes on history though. Debates, and even the tradition of presidential candidate campaigning in person, are a relatively new practice. Garfield, Harrison, and McKinley campaigned from their front porches, doing sit-down discussion and short speeches to whoever showed up at their house. Afterall, the Lincoln-Douglas debates happened before Lincoln was the party’s nominee. Once Lincoln was in the process of running for the nomination though, his backers turned many of Lincoln’s event into pure political theater, following Lincoln around with troops of men carrying pieces of fence rail they claimed that the self-made man Lincoln had split himself, with a banner reading ‘Abe Lincoln the Rail Splitter.’ By all reports Lincoln practiced a little more humility and dignity than Biden, but made the same claim to being an “Average Joe.” Debates have always been one part explanation of positions, and many parts political theater.
WHAT ABOUT THE PRESIDENTIAL AND VP DEBATES
The candidates are going into the debates with very simply objectives.
For the first Presidential debate, Romney wanted to turn the race by demonstrating he is a knowledgeable, caring, Presidential man. Obama just didn’t want to blow his lead by giving the press (earned media) a meme to obsesses on and drive the public dialogue.
My personal theory on the campaigns is that Romney’s campaign believes there are fewer people that want to vote for Obama than there was four years ago, and all they need to do is prove Romney a viable alternative. The Obama campaign’s theory seems to be similar when it comes to voters, but their plan for winning is to get the base out to vote and make Romney an unacceptable alternative to the undecided. On those grounds, Romney won the first debate.
In the post debate, Obama-Biden used the claim that Romney lied as a way to confuse the undecided and keep their votes uncommitted. Romney tried to drive home his “Acceptability,” in large measure by winning in the polls and pushing that story. The polls are a large factor in proving competence and acceptability. If Obama can’t get the lead back in the polls (which include the opinions of a bunch of people who won’t vote) before the election, he will lose – the voting will follow the polls.
In the VP debate then, Joe wanted to rile up the Hard Support, the diehard voters Scott Miller has always said would go out in a snow storm to vote for their party’s candidate. He also wanted to keep up the “Romney Lies” meme. Research has shown that for the Undecided, thinking a candidate lies is confusing and stops them from committing. Obama-Biden wants to keep “Romney Lies” in the dialogue until they can show that Obama wants to win, can win, and is a competent President. Ryan’s goal in the debate was to reinforce that Romney is a “knowledgeable, caring, Presidential man,” and that Ryan is competent enough to be VP (and potential President). This time both candidates seemed to achieve their goal, although Biden’s antics seemed to have turned off some women voters and Ryan meekness left some voters wondering.
THE NEXT TWO DEBATES
The charactertures will continue in the next two debates with Romney hammering Obama’s competence and Obama hammering Romney on his “acceptability.” I’m not sure the debates are where the action will be. It looks like the battle is moving to earned media and will be centered on the death of America’s Ambassador to Libya, and Romney’s tax returns and behavior as Bain Capital’s founder. I wouldn’t be surprised if the Obama campaign had two or three more October surprises out there – these surprises don’t have to be 100% true to be effective. As we have learned over the years, some things can be “emotionally” true even if they are mostly or entirely factually false.
As every other pundit has noted, we have a horse race.
Obama Clinton Rift Over Libya – The End?
2008 was Hillary’s year. Remember that? Bill and Hillary put in all that time together so that she could be the first female President. And then this guy came along . . . A guy who they gave a break to. A guy who should be carrying their bags. When talking about Obama’s first run, Bill Clinton said “Give me a break. This whole thing is the biggest fairy tale I’ve ever seen.” — Jan. 7, 2008, addressing Obama’s record on Iraq during a New Hampshire stop.
Will the death of a U.S. Ambassador (since it was an act of terror within an existing war between Radical Islam and U.S. led Christian Democracy I won’t call it a murder) cause the final rift in the compromise relationship between Clinton and Obama? That’s what some pundits are suggesting.
The Obama White House seems intent on putting the blame for the lack of security at the U.S. facility in Benghazi on Hillary and the State Dept. (instead of the dysfunctional NSC they created when they made a political hack, Tom Donilon, the National Security Adviser http://www.nytimes.com/2012/09/24/us/politics/tom-donilon-a-manager-of-overseas-crises.html?pagewanted=all after firing a truly great American and well qualified former U.S. Marine Commandant). Breitbart has a good discussion of the situation http://www.breitbart.com/Big-Peace/2012/10/12/Obama-Clinton-Rift-Over-Libya-Threatens-Obama-Re-election but this analysis by Ambassador Bolton really hits the target in this interview http://video.foxbusiness.com/v/1897634548001/.
Look for the Libya defeat and cover-up news story to grow. The Obama administration (Valarie Jarrett his defacto Chief of Staff) tries not to make boot mistakes, so the attempt to whitewash the attack in Libya surely means there is more their than meets the eye – and it’s getting to be too juicy a story for even the mainstream media to ignore. Look for it to grow as they connect the dots between Obama’s missed security briefings, his unqualified national security staff, their ridiculous claims that a bunch of speeches have tamed the world, and the amateurish cover-up attempt.
Valarie Jarret’s Achiles heel has always been that she thinks you can throw the military, the intelligence community, and the democrat party (led by Bill Clinton, let’s be serious) under the bus because they are afraid to cross Obama. His performance failure at the first debate put a chill in everyone’s spine – he is not infalliable and he could lose – and despite the rallied support of pundits and such for the Biden debate, it isn’t clear Bill has Obama’s back.
Let’s remember, without Bill the DNC was a bust http://www.huffingtonpost.com/2012/09/10/obama-convention-bounce_n_1870087.html. What happens to Obama if Bill Clinton stops lending him his support?
Dying Ain’t Much of A Living
ALL PUBLICITY IS GOOD PUBLICITY
Clint Eastwood’s performance at the RNC was masterful. It engaged at least two key demographics, it’s spreading virally bringing attention to Romney Ryan 2012, and Clint Eastwood is a great brand for leaders to associate with. One of Romney’s key challenges is getting people to consider (or in some cases re-consider) him as a candidate – to consider him, they have to learn about him. Just about anything he can do to get people to pay attention to the story he wants to tell about himself right now is a good idea, especially when people say they are tuning out. http://www.outsidethebeltway.com/1-in-5-americans-have-tuned-out-the-election/
YOUTH AND SEASONED CITIZENS
Think about it, Clint’s appeal crosses demographic lines, but in particular Older Americans and Youths find it easy to relate to him. I don’t have the research movie studios rely on to make investment and marketing decisions, but judging by the number of movies Clint has been making in recent years and their box office revenues (in addition to the number of times his old movies play on TV each week) I’d say he is a hot property. I would also remind you that there is a reason life insurance companies and reverse mortgage firms use old guys like Robert Wagoner and Henry Winkler to pitch their wares on TV – older Americans trust other older people they know and recognize. When Clint talks, these groups listen.
SOCIAL MEDIA MEME
There is another advantage emanating from Clint’s talk – have you seen the groups of people sitting with the empty chair President? http://www.thehollywoodgossip.com/2012/09/eastwooding-empty-chair-meme-explodes-after-actors-rnc-speech/ Every marketing campaign in the modern age strives to find something that will “take-off virally.” Clint Eastwood created one for Romney Ryan 2012. I think the RNC had its own viral plan – focused around the creepy photo-copied head shots of Romney and Ryan. It didn’t pan out. However, there is a growing volume of activity around all the places Obama has been missing over the past four years. True social media memes are hard to manufacturer – Clint gave the campaign a viral gift.
THE LEADERSHIP BRAND
Most importantly, Clint Eastwood’s brand is no nonsense action oriented leadership. All the polling shows that Americans feel Obama has failed to lead. I have also seen polling that suggests Ryan and Walker are associated in people minds with making tough choices and taking actions that end up working out for the better – Walker’s success taking on the teacher’s unions in Wisconsin and getting near term fiscal results for the state is a strong selling point for leaders that take action. Character after character in Eastwood’s movies have been that type of leader. Obama’s key weakness is that he talks more than he acts – Romney Ryan 2012 will continue to assert that they will lead and will get the job done. The Eastwood brand reinforces that attribute, especially with people who may not take the time to learn the details about the candidates, but will go with the flow of the overall theme. For Romney’s hard supporters – the people that deeply believe in him – the association with the Eastwood brand makes them more enthusiastic and likely to contribute, promote, and vote.
PRAGMATIC LEADERSHIP
In the end, I guess that Clint’s talk had to end with “Make my day,” but for diehard fans (I am one) I think we were looking for either “Do you feel lucky punk” or “Dying ain’t much of a living.” Clint basically said the latter when he stated that if you have a losing coach, you change him out. In “The Outlaw Josey Wales” when the bounty hunters catch-up with him in Texas he tells them they can just go on their way with no trouble, but the bounty hunter says he has to draw, because that is what he does for a living. In an attempt to break the cycle and give everyone a chance for a better future, Clint’s character tries to talk him out of it, saying that they don’t have to do something that won’t work just because it is what has always been done. He tells the bounty hunter that “dying ain’t much of a living” but the man draws his gun anyway and Josey Wales kills him dead. That was Clint’s message at the RNC – not just that its ok to make a change, but that we must make a change if we want to live!